1. Acceptance of terms
Welcome to ContX. These Terms of Service (“Terms”) are between you and ContX.ai, Inc., a Delaware corporation (“ContX” or the “Company,” also “we,” “our,” or “us”). They govern your access to and use of our customer relationship management (CRM) platform and related services (collectively, the “Service”). By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy.
If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, you may not access or use the Service.
2. Description of service
ContX provides a cloud-based CRM platform designed to help businesses manage customer relationships, track sales activities, automate workflows, and analyze business data. The Service includes:
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice to users.
3. Account registration and security
To use the Service, you must create an account and provide accurate, complete, and current information. You are responsible for:
We reserve the right to suspend or terminate accounts that violate these Terms or pose a security risk to the Service or other users.
4. User conduct and acceptable use
You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not:
5. Your data and content
You retain all ownership rights in the data and content you upload to the Service (“Your Data”). By using the Service, you grant us a limited license to use Your Data solely to provide and improve the Service.
You are responsible for:
We will not access, use, or disclose Your Data except as necessary to provide the Service, comply with legal requirements, or as otherwise authorized by you.
6. Intellectual property rights
The Service and its original content, features, and functionality are owned by ContX and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
Our trademarks, service marks, and logos may not be used in connection with any product or service without our prior written consent. Nothing in these Terms grants you any right to use our intellectual property except as expressly permitted.
7. Subscription and payment terms
Access to certain features of the Service requires a paid subscription. By subscribing, you agree to:
Billing cycle
Subscriptions are billed in advance on a monthly or annual basis, depending on the plan selected. Your subscription will automatically renew unless cancelled before the renewal date.
Refunds
Subscription fees are non-refundable except as required by law or as expressly stated in these Terms. If you cancel your subscription, you will continue to have access to the Service until the end of your current billing period.
Price changes
We may change our subscription prices with at least 30 days’ advance notice. Price changes will apply to your next billing cycle after the notice period.
8. Service availability and support
We strive to maintain high availability of the Service but do not guarantee uninterrupted access. We may perform scheduled maintenance with advance notice when possible. Emergency maintenance may occur without prior notice.
Support is provided according to your subscription plan. Response times and support channels vary by plan level.
9. Third-party integrations
The Service may integrate with third-party applications and services. Your use of third-party integrations is subject to the terms and privacy policies of those third parties. We are not responsible for the functionality, security, or privacy practices of third-party services.
10. Confidentiality
Each party agrees to maintain the confidentiality of the other party’s confidential information and to use such information only as necessary to fulfill obligations under these Terms. This obligation does not apply to information that is publicly available, independently developed, or rightfully received from third parties.
11. Termination
You may terminate your account at any time by contacting us or using the account settings. We may terminate or suspend your account immediately, without prior notice, if you:
Upon termination, your right to access the Service ceases immediately. We will provide a reasonable period to export Your Data upon request.
12. Disclaimer of warranties
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that the Service will be uninterrupted, error-free, secure, or free of harmful components. You use the Service at your own risk.
13. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CONTX, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.
Our total liability for any claims arising under these Terms shall not exceed the amount you paid us in the twelve (12) months preceding the claim.
14. Indemnification
You agree to indemnify, defend, and hold harmless ContX and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to:
15. Governing law and dispute resolution
Governing law
These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.
Mandatory arbitration
Any dispute, claim or controversy arising out of or relating to these Terms or the Service must first be raised in writing and negotiated in good faith for 30 days. If it is not resolved, it must be submitted to final and binding arbitration before either party files any lawsuit. The arbitration will be administered by [the American Arbitration Association under its Commercial Arbitration Rules] before a single arbitrator, seated in Alameda County, California, and conducted in English. Judgment on the award may be entered in any court of competent jurisdiction. Either party may seek temporary injunctive relief in court to protect its intellectual property or confidential information while arbitration is pending.
16. Modifications to terms
We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the “Last updated” date. Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms.
If you do not agree to the modified Terms, you must stop using the Service and terminate your account.
17. General provisions
Entire agreement
These Terms, together with our Privacy Policy and any additional agreements you enter into with us, constitute the entire agreement between you and ContX regarding the Service.
Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Waiver
Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.
Assignment
You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.
18. Contact us
If you have questions or concerns about these Terms of Service, please contact ContX at legal@contx.ai.